Support

What data does SagCoach store?

Your bikes, their components, your setups and their versions, your riding weight, your preferences and, if you add one, a photo of your bike, without its metadata. It is all hosted in the European Union, in Ireland. No ads, no tracking.

The details are in the privacy policy.

How do I sign in?

With Apple, Google or Facebook. There is no password and no email sign-in. On the sign-in screen, the “Last used” label shows the method you chose on this phone.

You can link several methods to the same account in your account settings, under Sign-in methods: your bikes are there whichever one you use.

I can’t find my bikes

You probably signed in with a different method than usual, which created a second account. Sign out and sign in again with the Apple, Google or Facebook account you used first. If that does not help, email me at pascal@sagcoach.app.

A catalogue value is wrong. How do I report it?

Open the record for the fork, shock, frame, wheel or tyre, then tap “Report an error”. Pick the whole record or the value in question. The right value and a note (manual, sticker, counted on the bike) are optional, but they help a lot.

I then check the record against its source. You can also email me at pascal@sagcoach.app.

My gear isn’t in the catalogue

Tap “I can’t find it” and enter it yourself, with the same fields. Only the name is required.

How do I get a copy of my data?

In the app: Settings, then Privacy, then “Export my data”. You get a JSON file with everything you entered.

How do I delete my account?

In the app: Settings, then “Delete my account”, at the bottom of the screen. Type DELETE to confirm. Your account and all your data are erased, on the phone and on our servers. You need a network connection, and it cannot be undone.

No longer have the app? Email pascal@sagcoach.app from the address linked to your account, and I will delete the account for you.

Does the app work offline?

Yes. Your bikes, setups and sheet stay available at the trailhead. Everything syncs when the network is back. Signing in and deleting your account need a connection.

When is the app coming out?

Soon on the App Store, for iPhone. Android will follow. Guided SAG measurement and the coach come in later versions.